Terms. In plain words.

OnMap is operated by TRY2APP LTD (company no. 16526433), Suite 9335, 5 Brayford Square, London E1 0SG, United Kingdom.

In these terms, "OnMap", "we" and "us" mean TRY2APP LTD. "You" means the business that signs up and the person who signs up for it. You can reach us at hello@onmap.me.

OnMap gives your business one public page at onmap.me/@yourhandle, with Call and Text buttons (plus map buttons for storefronts), and short local guides that are added to the page every week.

Pro adds a custom domain, growth tools and a monthly AI visibility report. What each plan includes is listed on the Pricing page.

OnMap is for businesses in the United States. It is not for personal or household use.

To sign up you must be at least 18 years old and either own the business or have the authority to accept these terms for it. By signing up you confirm that you do, and these terms bind the business.

You sign in with a one-time code that we email to you. There is no password, so anyone who can read that inbox can sign in. Keep it secure, and tell us at hello@onmap.me if you think someone else got in.

One account runs one business page. You are responsible for what happens in your account.

Handles are first come, first served. We may change or take back a handle that impersonates someone or infringes a trademark.

There are two plans: Basic at $29 per month and Pro at $99 per month. Prices are in US dollars. There is no free trial and no setup fee.

If we change a price, we email you at least 14 days before the new price applies to your plan, so you can cancel first if you want to.

Plans are billed monthly, in advance, by card. Payments are processed by Stripe. We never see or store your full card number.

You pay the first month when you sign up, and your page goes live once that payment goes through. If the first payment is not completed within 48 hours, the unfinished signup is deleted and nothing is charged.

After that, the plan price is charged on the same day each month.

Switching plans is prorated. An upgrade starts right away and the difference for the rest of the current month is charged at once. A downgrade starts right away and the unused part of the higher plan is credited to your next invoices. Moving to Basic removes a custom domain.

If a monthly payment fails, Stripe tries again over the following days. Your page stays online while the payment is past due, and the app asks you to update your card. If the payment still fails after the last try, your subscription ends and your page and guides go offline. You can pay again anytime to bring them back.

You can cancel anytime online, without calling or writing to us: in your dashboard, open Billing and choose Cancel plan, or open Manage billing to use Stripe's billing portal.

Your plan stays on until the end of the month you have paid for. On that day your page and guides go offline. Until then you can undo it with Keep my plan.

If a renewal payment fails, we try the card again over the following days and email you. If it still fails, the plan ends and your page goes offline.

After a plan ends, for either reason, we keep your page, guides and photos for 15 days. Start a plan again in that time and everything comes back. After 15 days they are deleted and your link is free again.

You can also delete your account in Settings. That is immediate: your page goes offline, your data is deleted and billing stops at once.

We do not refund partial months. We do refund in full a duplicate charge, a charge after your cancellation took effect, or a billing error. The details are in Refunds and cancellation.

You own what you put on your page: your business facts, text, logo and photos.

You give us a non-exclusive, worldwide, royalty-free license to host, copy, format and show that content on your page, your guides and your custom domain, in the structured data that search engines and AI assistants read, and in emails to you, and to use it to generate your guides. The license lasts while the content is on OnMap and ends when you remove it or delete your account.

You confirm that you have the right to use everything you upload, and that it is true and up to date.

Guides are written automatically from the facts you give us and general know-how about your trade. Today we use templates we wrote; later we may use AI tools. They are published on your page every week unless you postpone them.

We email you before a guide goes out. You can read it, edit it, push it back a week or remove it.

Generated text can contain mistakes. You are responsible for the accuracy of your page and of the guides published on it, so please check them.

Your page must be about your own real business. You may not use OnMap for:

• fake reviews, ratings or testimonials, or reviews you paid for or wrote yourself
• impersonating another business or person, or using a name or trademark you have no right to
• illegal businesses, products or services, or anything illegal where you work
• misleading claims, such as licenses, certifications, awards, prices or guarantees you do not have
• content that is hateful, harassing, sexually explicit, or that infringes someone else's rights
• spam, malware, or trying to break, overload or get around the limits and security of OnMap
• using the names and phone numbers in requests sent from your page for anything other than answering that request, such as marketing lists, or passing them on

Requests sent from your page are not bookings. You answer them yourself, by call or text, and you are responsible for your replies.

We may remove content or pause pages that break these rules.

Anyone can write to us at hello@onmap.me or through the Help page, and a person reads every message.

On Pro we promise a reply from a person within 1 business day. Business days are Monday to Friday, except public holidays in England. A message that arrives on a business day is answered by the end of the next business day, and one that arrives on a weekend or holiday counts from the next business day. The promise is about a first reply from a person, not about how long a fix takes.

If we miss it, tell us within 30 days and we refund what you paid for Pro for that month. That refund is the whole remedy for a late reply.

On Pro you can connect a domain you own or have the right to use. You keep it at your registrar and you are responsible for renewing it and for its DNS settings.

Your page is served on it while you are on Pro. Moving to Basic, the end of your plan or deleting your account disconnects it. We may refuse or disconnect a domain that infringes someone's rights or misleads people.

We work hard to keep OnMap fast and online, but the service is provided "as is" and "as available".

We do not guarantee rankings in Google or any other search engine, mentions or citations in AI assistants such as ChatGPT, Gemini or Claude, or any number of visits, calls, texts or customers. Search engines and AI assistants are run by other companies and decide on their own what they show. The numbers in your dashboard are our best count and can miss or include some visits.

OnMap is an independent service. It is not affiliated with, endorsed by or sponsored by OpenAI, Google or Anthropic. ChatGPT, Gemini and Claude are trademarks of their respective owners, named only to describe where a page can be read.

As far as the law allows, we disclaim implied warranties, such as merchantability, fitness for a particular purpose and non-infringement.

As far as the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, customers or data.

Our total liability for all claims about OnMap is limited to the fees you paid us in the 12 months before the event that led to the claim.

Nothing in these terms limits liability that the law does not allow us to limit, such as liability for fraud.

You will defend and compensate us against claims, losses and costs (including reasonable legal fees) brought by others that come from your content, your business, your domain, or your breach of these terms or the law.

We may remove content, or pause or close an account, if it breaks these terms or the law, if the law requires it, or to protect visitors or the service. When we can, we tell you why first and give you a chance to fix it.

If we close your account for a serious or repeated breach, we do not refund the current month. If we close it or stop the service for a reason that is not your fault, we refund the unused part of the month you paid for.

You can stop anytime by canceling your plan or deleting your account.

We may update these terms. If a change is material, we email the address on your account at least 14 days before it applies. If you keep using OnMap after that, the new terms apply; if you do not agree, you can cancel before then.

Smaller changes, such as clearer wording, apply when we post them. The date at the top always shows the current version.

OnMap is run by a UK company, so these terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.

If you are in the United States, you keep every right under US federal or state law, including consumer-protection and automatic renewal laws, that cannot be waived by contract. Nothing in these terms takes those rights away.

If a part of these terms cannot be enforced, the rest still applies. These terms, the Privacy policy and the Refunds and cancellation policy are the whole agreement between us about onmap.

The city on the home page is our own 3D illustration of a fictional neighborhood. The street maps on business pages use OpenStreetMap data. Map data © OpenStreetMap contributors, available under the Open Database License.

The 3D phone on the How it works and Examples pages is based on "iPhone 17 Pro Max" by [MajdyModels](https://sketchfab.com/MajdyModels), used under the CC BY 4.0 license. We changed its materials and screen. The businesses shown on its screen are fictional examples.

Questions about these terms: hello@onmap.me.

OnMap is operated by TRY2APP LTD (company no. 16526433), Suite 9335, 5 Brayford Square, London E1 0SG, United Kingdom.