Refunds. And cancellation.

Plans renew automatically every month until you cancel. You can cancel anytime online, with no call or email needed: in your dashboard, open Billing and choose Cancel plan, or open Manage billing to use Stripe's billing portal.

If you change your mind before the end of the month, choose Keep my plan.

Cancellation takes effect at the end of the month you have already paid for. Until then your page and guides stay online. On that day they go offline and you are not charged again.

Your account and page data stay, so you can come back by paying again, until you delete your account.

Plans are paid monthly in advance. When you cancel, we do not refund the rest of the month you paid for: your page stays online until it ends.

Deleting your account (Settings, Delete account) cancels billing right away and takes your page offline at once. The rest of that month is not refunded.

• A duplicate charge: you were charged twice for the same page. We catch most of these ourselves and refund them automatically.
• A charge after cancellation: you were charged after your cancellation took effect, or after you deleted your account.
• A billing error: a wrong amount, or a plan you did not choose.

If we close your account or stop the service for a reason that is not your fault, we refund the unused part of the month you paid for.

Plan switches are prorated. An upgrade is charged right away for the rest of the current month. A downgrade credits the unused part of the higher plan to your next invoices, instead of a refund.

If a monthly payment fails, Stripe tries again over the following days. Your page stays online while the payment is past due, and the app asks you to update your card. If the last try fails, your subscription ends and your page and guides go offline.

If you start a signup but never finish the first payment, nothing is charged and the signup is deleted after 48 hours.

Write to hello@onmap.me from your sign-in email. Include your business handle (onmap.me/@yourhandle), the date and amount of the charge, and what went wrong.

Approved refunds go back to the card you paid with, through Stripe. Your bank usually shows them within 5 to 10 business days.

Please write to us before you dispute a charge with your bank. Most problems are fixed faster that way. If a charge is disputed, we may pause the page until the dispute is resolved.

Questions about billing: hello@onmap.me.

OnMap is operated by TRY2APP LTD (company no. 16526433), Suite 9335, 5 Brayford Square, London E1 0SG, United Kingdom.